Refund and Exchange Policy: At Glam Lingeries , we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely pleased with your order, we offer a straightforward refund and exchange policy to make your shopping experience as smooth as possible.
Refunds:
- We accept returns within 7 days of the original purchase date.
- To be eligible for a refund, items must be unworn, unwashed, and in their original condition with tags attached.
- Refunds will be issued to the original payment method within 7-10 business days after the returned items are received and inspected.
- Please note that shipping fees are non-refundable.
Exchanges:
- If you need to exchange an item for a different size or color, please contact our customer service team within 7 Days receiving your order.
- Exchanges are subject to product availability. If the desired item is out of stock, we will issue a refund to the original payment method.
- Similar to returns, exchanged items must be unworn, unwashed, and in their original condition with tags attached.
- However items cant be exchanged or returned which are very sensitive for personal hygiene such as panties bras swimming wears and personal care essentials.
How to Initiate a Return or Exchange: To initiate a return or exchange, please follow these steps:
- Contact our customer service team at e mail and phone to request a Return Authorization (RA) number.
- Pack the item(s) securely in the original packaging (or any suitable packaging) along with the original packing slip.
- Clearly mark the RA number on the outside of the package.
- Ship the package to the address provided by our customer service team.
Please Note:
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item received, defective product).
- We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item(s).
If you have any questions or concerns about our refund and exchange policy, please don’t hesitate to contact us. Your satisfaction is our top priority.